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At Sweet and Soft we provide a simple return policy. If you are not a 100% satisfied with your purchase, you are able to exchange it or return it with your original packing slip; we will exchange or refund your full purchase price, less shipping and handling, we offer 14 days after purchase for any return of exchange. For your convenience and fastest return processing, use the return label supplied with your original packing documentation and enclose it with your merchandise.

Your shipment can be mailed to:

34 w 36th St.

New York, New York, 10018

United States

Once your shipment is received, we will issue a credit in your original form of payment; adjustments for shipping and handling are not included. 

Even Exchanges

Exchanging an item for the same item in a different size, color, or as damage replacement may be adjusted without any additional cost.

Defective Products

Sweet and Soft is committed to quality products. Any product with a quality defect can be returned for a full refund, please contact our Consumer Affairs department at 855-727-2229 Monday-Friday 8:00am-6pm CST to make arrangements to return the item to us by mail.